Details you provide
When you request a quote or contact us, we may receive your name, email address, phone number, postal code, property details, and the service you are considering.
Your information matters
Privacy Policy
O'Malley's House Co. respects the details you share when you ask about cleaning, repairs, moving, or renovation work in Woolwich and nearby communities. This policy explains what we collect, why we use it, and the choices available to you.
Clear records
We keep requests tied to the work discussed.
Careful handling
Access is limited to useful business needs.
Last updated: June 2025. Please read this policy alongside any service estimate or agreement we provide.
01 / Information
Information We Collect
Conversation records
We may keep messages, estimate notes, appointment details, and documents you choose to send. Keep sensitive financial or medical information out of ordinary messages.
Site activity
Our website may receive basic technical data such as browser type, device information, referring page, and approximate location. This helps us understand site performance.
02 / Purpose
How We Use Your Information
We use your details to reply to enquiries, prepare estimates, arrange appointments, confirm access instructions, and provide the service you request. A precise address can help us plan travel, equipment, and timing.
We may also use records to improve our website, answer follow-up questions, maintain business accounts, and meet legal or insurance requirements. We do not use your request to make decisions unrelated to your service enquiry.
The purpose stays practical.
03 / Disclosure
Sharing and Disclosure
We share information only when it supports the request, protects our business, or is required by law. We do not sell customer contact lists.
Service coordination
Relevant details may go to a worker or trade partner who needs them to assess or complete your work.
Business providers
Hosting, scheduling, email, payment, or bookkeeping providers may process limited data for us.
Safety and law
We may disclose records when a lawful request, dispute, insurance matter, or safety concern requires it.
Business changes
Records may transfer as part of a sale, restructure, or change in service operations.
04 / Protection
Data Security
We use reasonable administrative, technical, and physical safeguards for the information we hold. Access is limited to people who need the record for a defined work purpose.
No online system can promise absolute security. If we learn of an incident that affects your information, we will assess it and provide notice where applicable under Canadian law.
05 / Your choices
Contact Us About Privacy
You can ask what personal information we hold, request a correction, or raise a concern about how it was handled. Include enough detail for us to find the right request.
We will review it carefully.
Access
Ask for a description of the information connected to your enquiry and the reason it is being used.
Correction
Tell us what is inaccurate, such as an old phone number or incorrect appointment detail.
Retention
We keep records only as long as they are reasonably needed for service, accounting, dispute, safety, or legal purposes.
Response
Write to [email protected] or use the request form. We may need to confirm your identity before releasing information.